Acceptable Use Policy

What you may not do with Kesru.

Last updated: November 6, 2026

This policy sets out what you may not do with Kesru. It applies to your account, to everyone you give access to and to every call, message and chat made through your account. It is part of our Terms of Service at kesru.com/terms, and words defined there have the same meaning here.

1. Follow the law

You must follow all laws that apply to your use of Kesru, including telemarketing, consent, caller ID, recording, privacy, consumer protection, anti-discrimination, export and sanctions laws. Where a law is stricter than this policy, the law applies.

2. Calls

You may not use Kesru to:

call anyone without the consent or other legal basis that the law requires, or call anyone who has asked you not to call them;
make cold calls, call numbers on a do-not-call list without a legal exception, or call random, sequential or purchased lists of numbers;
call at times the law does not allow, or call the same person more often than the law allows;
call emergency numbers, emergency lines of hospitals and similar facilities, or patient rooms in health care facilities;
hide, change or falsify caller ID, or call from a number you are not authorized to use;
tell the assistant to claim to be a person, or remove or weaken its recording notice or opt-out handling;
make debt collection calls, except for debts your own customers owe you, and then only as the law allows;
make calls about political campaigns, elections or voting, or calls that impersonate a candidate, an official or a government agency;
make emergency, medical or other safety-critical calls.

3. Text messages

You may not use Kesru to send texts:

without the consent that the law and the carriers require, or after someone has opted out;
with content that carriers do not allow, such as content about cannabis, CBD, kratom or illegal drugs, gambling, firearms, tobacco or vaping, adult content, high-risk loans, debt relief or third-party lead generation;
with links from public link shorteners or links that hide where they lead;
that appear to come from someone else.

4. Content and conduct

You may not use Kesru to:

harass, threaten, bully, stalk or intimidate anyone;
defraud or mislead anyone, including through phishing, scams, fake offers or false claims about who you are;
impersonate a person, business or government agency, or use a voice that imitates a real person without their written consent;
create or share content that is illegal, defamatory, hateful, violent, sexually explicit or obscene, or that exploits or endangers children;
infringe anyone's intellectual property, privacy or publicity rights;
collect protected health information, payment card data, Social Security numbers, passwords, biometric identifiers or similar sensitive data through the assistant;
make decisions with a legal or similarly significant effect on a person based on the assistant's output, such as decisions about credit, education, employment, housing, insurance, legal or medical matters;
discriminate against anyone unlawfully;
collect personal information from children under 13 or direct the assistant at children;
track or monitor people without the notice and consent that the law requires.

5. Security and fair use

You may not:

access or try to access accounts, systems or data that are not yours, or test, scan or probe the security of the Services without our written permission;
upload or send malware or anything else that harms the Services, our providers or others;
overload the Services, get around usage limits or restrictions, or use the Services in a way that harms other customers;
give the assistant instructions meant to make it break this policy or reveal its internal instructions;
copy, scrape, modify or reverse engineer the Services, resell or sublicense them except through our agency program, or use them to build a competing product;
share your login details with anyone outside your organization.

6. Your responsibility

You are responsible for everyone who uses your account and for the information and instructions you give your assistant. If you learn that your account is used in breach of this policy, you must stop it and tell us at once.

7. Reporting and enforcement

Report a breach of this policy to support@kesru.com. We may investigate any suspected breach. If we believe that this policy has been broken, we may block calls, messages or numbers, remove content, or suspend or end your account as section 12 of the Terms of Service allows, without notice where it is urgent. We cooperate with carriers, the industry traceback group designated by the FCC, regulators and law enforcement, and we may share information with them as the law allows. We report child sexual abuse material to the National Center for Missing & Exploited Children.

8. Changes

We may change this policy as section 19 of the Terms of Service describes. Changes that the law, a carrier or security requires apply immediately.