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Calendly integration

Your agent books your Calendly event types right in the call, using the availability you set in Calendly.

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What it does

When a caller wants an appointment, your agent asks which event type they need, checks Calendly for open times, then books the time the caller picks. Calendly sends the confirmation and calendar invitation.

  • Kesru reads and books in Calendly directly and stores no copy of your calendar.
  • Calendly offers no way to move a booking. If a caller wants another time, your agent cancels the booking and books the new time.

Connect Calendly

  1. Open Integrations & apps → API & webhooks in Calendly and create a personal access token with the scopes users:read, event_types:read, availability:read and scheduled_events:write. Calendly shows it only once.

  2. In your dashboard, open Calendar and choose Connect calendar. This opens Calendar settings.

  3. Under Connection, choose Connect next to Calendly.

    The Connection card in Calendar settings, listing Google Calendar, Outlook, Clio, Apple iCloud, Other calendar (CalDAV), Cal.com, Calendly and Housecall Pro, each with a Connect button

  4. Paste the token into Personal Access Token and choose Connect.

    The Connect Calendly window with the Personal Access Token field

Add event types

Your agent books only the event types you add. Your Calendly scheduling settings, such as availability and notice periods, apply instead of Kesru's booking rules.

  1. Under Event types, choose Add event type.

  2. Enter the Scheduling link: the public booking link of the event type, the same link you send invitees.

Example

A plumbing business offers a heating service as a Calendly event type. A caller books Tuesday at 9:00 AM. The next day they call again to ask for Thursday instead. The agent cancels the Tuesday booking and books Thursday.

Calendly shown as Connected, with the Event types Heating service and Bathroom consultation below

Good to know

Bookings are in Calendly

Calendly manages availability and bookings. Under Calendar, your dashboard links to Calendly, where you see and change appointments.

Replacing the key

If you create a new key in Calendly, choose Rotate Personal Access Token and enter the new one.

Disconnecting Calendly

Disconnect stops your agent from checking and booking in Calendly. Bookings already made stay in Calendly. Kesru removes the event types you added, but they stay in Calendly. Your appointment types and booking rules stay in Kesru.

Your data

What Kesru stores and reads from your calendar is described in the Privacy Policy.

Related integrations

Questions about Calendly?

Write to us at support@kesru.com, or start free and connect Calendly in your dashboard.

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