ChatGPT integration

What it does

ChatGPT connects to Kesru's MCP server and signs in with your Kesru login, so you don't need an API key. Then you can ask ChatGPT about your calls and agents in plain language and have it change an agent for you.

• Read: your agents with their settings and widget, your calls with transcripts and collected details, topics, tests and knowledge bases.
• Change: create, change, publish, duplicate and delete agents, manage knowledge bases, and create and run tests.
• A change goes live at once as a new published version of the agent. If you ask, it stays in the agent's draft until you publish it.

Connect ChatGPT

1. In your Kesru dashboard, open Billing and choose API keys. Under Connect AI assistants (MCP), copy the Server URL.

   

2. In ChatGPT, add Kesru as a connector with this server URL.

3. Sign in to Kesru, review the requested permissions and select Authorize.

   

4. Back on API keys, ChatGPT now shows under Connected apps.

Kesru's tools

The app picks the tool that fits your request. Kesru marks the tools that only read as read-only and the tools that delete as destructive.

• Workspace and agents: get_account_overview, list_agents, get_agent, compare_agents, create_agent, update_agent, publish_agent_draft, duplicate_agent, delete_agent and get_widget.
• Calls: list_calls, get_call, search_calls and list_topics.
• Knowledge bases: list_knowledge_bases, create_knowledge_base, update_knowledge_base, delete_knowledge_base, add_knowledge_source and delete_knowledge_source.
• Tests: list_tests, create_test, update_test, delete_test, run_tests, list_test_runs and get_test_run.

Example

The owner of Miller Plumbing asks ChatGPT: “What did callers ask about most over the past 30 days?” ChatGPT lists the topics of the calls, starting with the most frequent.

Then the owner asks for the calls about water heaters. ChatGPT reads them with their transcripts, summaries and what the agent collected, and sums up what the callers needed.

Good to know

Only owners and admins can connect

Anyone on your team can reach the sign-in, but only owners and admins can authorize an app. Everyone else sees that only workspace owners and admins can connect AI assistants.

A tool says the app lacks a permission

ChatGPT was connected without that permission. Connect it again and allow it.

Seeing what ChatGPT changed

Each change shows in Security > Audit log, with AI assistant and the app's name as the application, and its IP address.

Disconnecting ChatGPT

Select Disconnect next to ChatGPT under Connected apps, or disconnect Kesru in ChatGPT itself. ChatGPT can then no longer read or change anything in your workspace.

Your data

How Kesru handles your data is described in the Privacy Policy.