Consent and calling times

Choose the purpose

Each call and each campaign has a purpose. Under the purpose, Kesru shows what it needs:

• Marketing: “Needs prior express written consent from every contact.”
• Non-marketing: “Informational calls, such as reminders or account updates. Needs prior express consent.”

Choose the purpose that fits what your agent says in the call.

Confirm before you call

Before Kesru places a call or launches a campaign, you check a box. Its wording depends on the purpose:

• Non-marketing, one contact: “I have verified local calling requirements, and I confirm that I intend to call this number.”
• Non-marketing, campaign: “I have verified local calling requirements, and I confirm that I intend to call every uploaded number.”
• Marketing, one contact: “I confirm that I have prior express written consent from this contact for marketing calls with an AI voice, that I keep a record of this consent for at least five years and give it to Kesru on request.”
• Marketing, campaign: “I confirm that I have prior express written consent from every contact for marketing calls with an AI voice, that I keep records of each consent for at least five years and give them to Kesru on request.”

Your do-not-call list

Kesru never calls a number on your do-not-call list, in campaigns either. If someone asks your agent during a call not to be called again, the outcome reads Asked not to be called and the number goes on your list.

If someone asks you another way, such as by email, add them yourself:

1. In your dashboard, open More and choose Contacts. Open the contact and choose Edit.

2. Set Do not call to Yes. Under How they asked and Received, note how and when they asked. Then choose Save.

   

The number stays on your do-not-call list.

What Kesru checks before each call

• Every call: Kesru calls US numbers only and never a number on your do-not-call list.
• Marketing calls: only between 9 AM and 8 PM in the contact's time zone, and no more than three calls to a number in 24 hours, across all your campaigns.
• Marketing calls need the contact's time zone, from the timezone column or the Time zone you pick for the contact. Contacts without one are skipped.
• Marketing calls are also checked against the National Do Not Call Registry, using a download from the last 31 days for the number's area code. Numbers listed there, or that can't be checked, are skipped.
• Non-marketing calls: Kesru calls within the time you set.

A skipped contact shows Skipped in the campaign's results, with the reason, such as Do-not-call list or Calling hours.

What you're responsible for

These checks don't replace your own. You are responsible for having the consent each call needs and for following the rules that apply to your calls. Our Terms of Service cover the details.